FAQs
Welcome to the Halak Appliances FAQ. Find answers about our products, delivery, returns, refunds and how to contact us.
What does Halak Appliances sell?
Our range includes fridges and coolers, dishwashers, coffee machines and grinders, hobs and cooker hoods, and irons and steam generators. Please check each product page for the available models, colours, sizes and specifications.
How can I contact you?
Email: info@halakappliances.shop
Phone: +44 7493 088644
Business address: 307 Staniforth Road, Darnall, Sheffield S9 3FP, United Kingdom.
What are your opening hours?
Our opening hours are Monday to Saturday, 10:30 AM to 6:00 PM. We are closed on Sundays.
Where do you deliver?
We currently ship throughout the United Kingdom.
How much does delivery cost?
We offer free shipping on all orders within the United Kingdom.
How long will my order take to arrive?
Order processing takes 1–2 business days, followed by an estimated transit time of 3–5 business days. The total estimated delivery time is 4–7 business days. Delivery times are estimates, not guarantees.
Orders are processed Monday through Saturday, excluding Sundays and public holidays.
Will I receive tracking information?
Yes. Once your order has shipped, we will email you a tracking number.
What should I do if my order has not arrived?
Check the tracking information emailed to you. If you need help with your delivery, contact info@halakappliances.shop with your order number so we can look into it.
Can I change or cancel my order?
Please contact us as soon as possible at info@halakappliances.shop with your order number and request. We may be unable to accommodate cancellation requests after an order has been accepted. Please review your order carefully before submitting it. This does not affect your statutory rights.
What is your return window?
Customers may return eligible items within 30 calendar days of delivery, in accordance with our Refund Policy.
How do I request a return?
Email info@halakappliances.shop with your order number, the item you wish to return and the reason for the return. If the item is faulty, not working, damaged or incorrect, describe the issue.
Please obtain our approval before sending an item back. We will provide return instructions and confirm the return address.
What condition must a change-of-mind return be in?
For change-of-mind returns, items must be new and unused, in the condition you received them and suitable for resale. Include the original packaging, original tags and manuals, and proof of purchase.
What if I receive a faulty, damaged or incorrect item?
Email info@halakappliances.shop with your order number, the item details and a description of the issue. Please contact us before sending it back so we can provide instructions.
Who pays for return shipping?
Customers pay return shipping costs upfront. For change-of-mind returns, these costs are the customer's responsibility and are not reimbursed.
If the item is faulty, not working, damaged by us or incorrect, we will reimburse the return shipping cost paid by the customer together with the item refund. Please retain your return shipping receipt and email it to info@halakappliances.shop.
When will I receive my refund?
Returned items are inspected within 3–5 days of receipt. Approved refunds are issued to the original payment method after inspection. After the refund is issued, please allow 5–10 days for your bank to process it and for the funds to appear in your account.
Where can I check product specifications or ask a product question?
Please check the relevant product page for model details, dimensions and specifications. If you need clarification before ordering, email info@halakappliances.shop or call +44 7493 088644 and tell us which product you are interested in.
How do you use my personal information?
Our Privacy Policy explains how we collect, use and share personal information, including for processing payments, fulfilling orders, arranging shipping and providing customer support. For privacy questions or requests, email info@halakappliances.shop.
Still need help?
Contact Halak Appliances at info@halakappliances.shop or +44 7493 088644. For order enquiries, please include your order number.
This FAQ summarises our store information and policies. Please refer to our Shipping Policy, Refund Policy, Privacy Policy and Terms of Service for full details. Nothing in this FAQ limits your statutory rights.