Refund policy

30-Day Returns

Customers may return eligible items within 30 calendar days of delivery.

How to Start a Return

To request a return, email info@halakappliances.shop with your order number, the item you wish to return, and the reason for the return. If the item is faulty, not working, damaged by us, or incorrect, describe the issue. Please obtain our approval before sending the item back. We will provide return instructions and confirm where to send it.

For change-of-mind returns, items must be new and unused, in the condition you received them, and suitable for resale. Returned items must:

Be unused
Be in original condition
Be in original packaging, with original tags and manuals
Include proof of purchase

Refunds

Returned items are inspected within 3–5 days of receipt. Approved refunds are issued to the original payment method after inspection. After the refund is issued, please allow 5–10 days for your bank to process it and for the funds to appear in your account.

Return Shipping

Customers pay the return shipping costs upfront. For change-of-mind returns, these costs are the customer's responsibility and are not reimbursed. If the item is faulty, not working, damaged by us, or incorrect, we will reimburse the return shipping cost paid by the customer together with the item refund. Please retain your return shipping receipt and send it to info@halakappliances.shop.

Contact Information